pakbosPrivacy Policy

This page describes what we collect when you use pakbos and how we keep that data protected. We take privacy seriously because your account holds sensitive information — identity details, payment methods, account balance, betting history, and personal preferences. Our privacy commitment applies whether you access pakbos via Android app, iOS browser, or desktop.

We collect only the information needed to verify your account, process deposits and withdrawals, comply with anti-money-laundering law, and deliver our service. We do not sell your data to third parties. We do not share your payment details with merchants; banks and e-wallet providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle payment processing on their own infrastructure.

This policy covers our data practices across all regions where pakbos operates — Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported areas. If you have questions about your privacy or our data use, contact our support team.

What We Collect

Account Registration Data

We collect your email address, full name, date of birth, phone number, and national ID number (KTP) during registration. This information is required to verify your identity, prevent fraud, and comply with Indonesian anti-money-laundering standards. We do not collect this data for marketing purposes; we use it solely to secure your account and meet regulatory obligations.

Payment Information

When you deposit at pakbos, you choose a payment method from our list: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet). We do not store your payment card details or e-wallet credentials. Your bank or e-wallet provider handles payment processing directly. We record only the transaction record — the amount, date, and method — for your account history and reconciliation.

Our payment processors may sit outside Indonesia. Data transfers to these processors are encrypted and handled under contracts that require them to protect your information as we do.

Note: We never store your full bank account number or credit card details in our system. E-wallet and bank payment providers manage payment processing and storage.

Account Activity and Betting Records

We log your betting activity, game play, account logins, and balance changes. This data helps us detect suspicious activity, prevent fraud, and resolve disputes. Your betting history stays in your account for your own reference and for our compliance records.

Technical Data

We collect information about your device, browser type, IP address, and internet connection. This technical data helps us diagnose problems, improve performance, and detect security threats. We do not use this data to identify you personally unless it is necessary to investigate fraud or account abuse.

Identity data: Name, date of birth, national ID number, phone number — collected once at registration.
Payment records: Deposit and withdrawal transactions — amount, date, method — stored indefinitely for account history.
Betting history: Your stakes, outcomes, and balance changes — retained as part of your account record.
Device data: IP address, browser type, OS, login times — used for security and performance, not for profiling.

How We Use and Protect Your Data

Our Data Use Practices

We use your data for these purposes only:

Verifying your identity and account eligibility.
Processing deposits, withdrawals, and account balance updates.
Complying with anti-money-laundering and regulatory obligations.
Detecting and preventing fraud, account abuse, and unauthorized access.
Resolving disputes and answering account questions.
Improving our platform, fixing bugs, and enhancing security.
Sending you account statements, settlement confirmations, and important notices.

We do not use your data for marketing emails, targeted advertising, or selling to third-party advertisers. We do not merge your pakbos account data with external databases or social media profiles.

Security Measures on pakbos

We use encrypted SSL connections to protect your login credentials and sensitive information in transit. Your password is hashed and never stored in plain text. Access to our customer database is restricted to authorized personnel only, and we audit access logs regularly.

Our servers employ industry-standard firewalls, intrusion detection, and regular security patches. We conduct periodic security assessments to identify and fix vulnerabilities. If we discover a data breach affecting your account, we notify you as soon as reasonably possible.

Third-Party Processors

We share your data with third parties only when necessary to deliver our service:

Payment processors (banks, e-wallet providers) — to process deposits and withdrawals.
Hosting and cloud providers — to store data and run our platform.
Anti-fraud and KYC verification services — to verify your identity.
Support tools and communication platforms — to respond to your inquiries.

All third-party processors sign data protection agreements requiring them to handle your information securely and use it only for the specific purpose we authorize.

Your Rights and Choices

You have the right to access, update, or delete your account data. To exercise these rights, contact our support team. We will respond within a reasonable timeframe. If you wish to close your account, we can do so; your data will be retained only as long as required by law or to resolve outstanding disputes.

You can update your account details (email, phone, payment method) anytime in your account settings. You can request a copy of all data we hold about you by emailing our support team.

Cookies and Tracking

We use cookies on pakbos to remember your login, store your language preference, and track usage analytics. Cookies help us improve the platform and deliver a faster experience. You can disable cookies in your browser settings, but this may limit some features.

We do not use cookies for cross-site tracking or to build detailed user profiles for sale to advertisers. Our analytics are limited to understanding platform performance and user behavior patterns.

Data Retention and Deletion

We retain your account data as long as your account exists. After account closure, we retain financial records and anti-money-laundering documentation for the period required by law (typically 5 years). Account activity logs and betting history may be retained longer for audit and dispute-resolution purposes.

We do not retain payment card details or e-wallet credentials. Your payment processor deletes these after the transaction is complete.

Contact and Complaints

If you have questions about this privacy policy, believe we have misused your data, or wish to exercise your rights, contact our support team. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

This privacy policy is effective as of its publication date and may be updated periodically. We will notify you of material changes via email or in-app notification. Continued use of pakbos after changes confirms your acceptance of the updated policy.